Bath Private Car Hire: Your Privacy
INFORMATION WE MAY COLLECT FROM YOU
As a result of browsing our website or actioning your contact or quotation enquiry, we may temporarily collect and process the following data about you:
- 1) Information that you provide by completing forms on our website, https://www.bathprivatecarhire.com. This includes information provided at the time of submitting said information to us or requesting further services. We may also ask you for information when you report a problem with our site.
- 2) If you contact us, we may keep a record of that correspondence in order to help us fulfil the request for you.
- 3) Google Analytics – Anonymised details of your visits to our site including, but not limited to, traffic data, location data, blogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP ADDRESSES AND COOKIES
Via Google Analytics, we may collect anonymised information about your computer, including where available your operating system and browser type, for system administration and internal search engine optimisation purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way. Furthermore, Google Analytics does not collect specific IP address information as of May 2018.
We may obtain anonymised information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better service. They enable us:
- 1) To estimate our audience size and usage pattern.
- 2) To speed up page loading times for our users.
WHERE WE STORE YOUR PERSONAL DATA
We do not store any specific personal information about you on our website servers or back-end administration system. Our website does use SSL encryption when submitting your contact form information ( via automated email ) to our company administrator.
Unfortunately, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data by using SSL encryption, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We may use information held about you in the following ways:
- 1) Anonymised data obtained via Google Analytics : To ensure that content from our site is presented in the most effective manner for you and for your computer.
- 2) Contact information obtained via email : To carry out our obligations arising from any contracts entered into between you and us.
HOW CAN I FIND OUT WHAT DATA YOU STORE ON ME?
Our website does not have a webserver database that collects and stores personal data, be it permanently or transiently. If you would like to enquire about what information we may possess on you, either on paper ( receipts, quotes etc. ) or electronically ( emails ), please contact our data protection officer at firstname.lastname@example.org. We will attempt to reply to you within 48-72 hours. Please note that we will ask for evidence of your identity before disclosing any information we may have on record.
CAN I SUBSEQUENTLY REQUEST THIS DATA BE ERASED?
Of course, once we confirm your identity and provide to you any data we may hold, you can request we delete all instances. Please contact our data protection officer at email@example.com to initiate this process.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
- 1) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation to our customers or to others. This includes exchanging information with other companies and organisations for the purposes of fraud investigation and to assist with the investigation of any criminal activities.
YOUR INFORMATION AND WEBSITE SECURITY
Our website does not use webserver personal data storage technologies such as databases, so inherently our system is less vulnerable to attacks, hacks and other exploits that may lead to your personal data ending up in the wrong hands so to speak. That said, we have put in place security measures that help us minimise the possibility of BPCH falling foul to such attacks. We lock down our FTP access using a pre determined timed access facility, we use SSL encryption throughout our webserver an our administation password for our web hosting is changed on a monthly basis.
DO YOU USE OUR DATA FOR MAKETING PURPOSES?
We do not process your personal data, submitted via this website for marketing purposes. If you have any questions regarding the personal information our website may collect from you, please get in touch by calling +44 (0)1225 282101.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION (FOIA)
The UK Freedom of Information Act (2000) gives you the right to access any information held about you by us. Your right of access can be exercised in accordance with the Act.
IF YOU HAVE CONCERNS, PLEASE CONTACT US
Bath Private Car Hire
Service Terms & Conditions
Every effort is made to get the passenger to the destination in good time. BPCH will not accept any liability for missed flights / sailings due to traffic delays through accidents, traffic jams, breakdowns or anything else that could not be anticipated.
All baggage carried by BPCH is at the customers own risk. BPCH accept no liability for damaged or lost property. Booking must be made and confirmed in advance by telephone or email.
All payments must be made in advance by credit card or BACS. Cash payments must be made on conclusion of your journey. Confirmation for credit card or BACS payments will be emailed to the hirer once the payment has been received. Receipts for cash payments will be given at the end of the journey, if required.
Any cancellation made more than 24 hours before the journey will be entitled to a full refund, less any handling charge for credit card payments. If the hirer cancels on the day of the hire, they will only be entitled to a refund of 50% of the total fare.
Anybody who is not at the arranged pick up point will receive no refund.
The amount of luggage must be agreed at the time of booking. The driver is not allowed to take excessive luggage if it overloads the vehicle. The drive may refuse to take any extra luggage not previously agreed.
The driver may refuse to transport any passengers under the influence of excessive alcohol or drugs.
The hirer will be responsible for any damage they or their party may cause to the vehicle. The hirer may also be charged valeting fees if the vehicle is left in an unsuitable condition.
Passengers must seat belts by law at all times
The consumption of food and drink in the vehicle is prohibited.
The driver will make every effort to arrive at the arranged pick up point punctually. However, BPCH shall not be liable for any losses resulting from late or non arrival at the agreed pick up point, due to traffic problems, mechanical breakdown, adverse weather or any other circumstances beyond its control.
BPCH will regularly check airport / sea port arrivals for any delays or cancellations. This will avoid any wasted waiting time for the driver. No extra charges will be made for flight or sailing delays.
BPCH will use their own vehicles, however, in an emergency reserve the right to use a third party.
The hirer will be emailed details of the journey. It is the hirer's responsibility to check that the ppy to help you with any queries you may have, including prices, facilities on offer, access concerns or anything that may be on your mind.
Bath Private Car Hire
Website Terms & Conditions
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this web-site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this web-site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this web-site meet your specific requirements.
This web-site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this web-site, which are not the property of, or licensed to the operator, are acknowledged on the web-site.
Unauthorised use of this web-site may give rise to a claim for damages and/or be a criminal offence.
From time to time, this web-site may also include links to other web-sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the web-site(s). We have no responsibility for the content of the linked web-site(s).
Your use of this web-site and any dispute arising out of such use of the web-site is subject to the laws of England, Northern Ireland, Scotland and Wales.